HOST TERMS OF SERVICE

Effective Date: 27 July 2026

1. Introduction

These Host Terms of Service (“Terms”) govern the relationship between Daittons (Pty) Ltd (“Daittons”, “we”, “our” or “us”) and every person who applies to become, or is approved as, a Destination Host on the Daittons Destination Support platform.

By submitting a host application, completing the verification process, paying any applicable verification or subscription fees, or using the platform as a Destination Host, you agree to be bound by these Terms together with our Privacy Policy, Host Verification Policy, Code of Conduct and any other applicable platform policies.

Daittons Destination Support is owned and operated by Daittons (Pty) Ltd, a company registered in the Republic of South Africa.

2. Definitions

For the purposes of these Terms:

Destination Host means an individual approved by Daittons to market and provide one or more destination support services through the platform.

Visitor means any person using the platform to search for hosts, submit enquiries, post service requests or obtain destination support services.

Service Request means a request submitted by a visitor through the Daittons platform inviting suitable hosts to apply.

Daittons Matching means Daittons’ optional matching service through which suitable hosts may be recommended for specific visitor requirements.

Verification means the approval process carried out by Daittons before a host profile is published, which may include identity verification, criminal record checks, reference checks, suitability assessment and verification of legal residency or legal entitlement to provide services.

Standard Host means a verified host approved to provide destination support services through the platform.

Elite Host means a higher-tier verified host who has met additional Daittons requirements and is awarded enhanced platform visibility together with an Elite Host badge.

3. The Daittons Platform

Daittons Destination Support is a destination-based marketplace that connects visitors with trusted local hosts who provide practical destination support services.

The platform enables visitors to:

• Search for hosts by destination and service.
• Contact hosts directly.
• Post Service Requests for suitable hosts to apply.
• Use Daittons Matching where available.
• Compare verified host profiles before making a decision.

The platform enables approved hosts to:

• Create and manage a professional host profile.
• Market approved services within their destinations.
• Receive direct enquiries from visitors.
• Apply for relevant Service Requests.
• Be considered for Daittons Matching opportunities.
• Build credibility through verification and host classification.

Daittons provides the platform, verification framework and marketplace infrastructure but is not automatically a party to the service agreement entered into between a visitor and a host unless expressly stated otherwise.

4. Independent Host Status

Every Destination Host listed on Daittons operates as an independent Daittons Partner.

Approval, verification, listing on the platform or payment of any verification or subscription fee does not create an employment relationship between the host and Daittons.

Nothing contained in these Terms creates or implies:

• employment;
• agency;
• partnership in the legal sense;
• joint venture;
• franchise; or
• authority for a host to bind or represent Daittons,

unless Daittons expressly agrees otherwise in writing.

Each host remains solely responsible for:

• the services they choose to offer;
• the quality of those services;
• their conduct;
• pricing discussions with visitors;
• taxes and statutory obligations;
• licences, permits and regulatory compliance;
• insurance where applicable; and
• all other obligations arising from the services they provide.

5. Host Eligibility

To apply as a Destination Host, applicants must:

• Be at least 21 years of age.
• Be legally residing in the country where they intend to provide services.
• Have the legal right to provide the services they offer in accordance with applicable laws.
• Successfully complete the Daittons verification process.
• Meet Daittons’ suitability requirements.
• Agree to comply with all Daittons policies and standards.

Foreign nationals are welcome to apply provided they can demonstrate their legal right to reside in the country through an eligible immigration status, including where applicable:

• Permanent residence;
• A valid work permit or work visa;
• A qualifying study permit that legally permits the holder to provide the intended services; or
• Recognised refugee or asylum documentation granting the legal right to work or provide services.

Applicants who cannot satisfy Daittons’ eligibility or verification requirements may be declined.

Approval as a Destination Host is entirely at the discretion of Daittons.

6. Host Applications and Approval

Submitting a host application does not automatically result in approval.

As part of the application process, Daittons may request information including:

• Personal details;
• Contact information;
• Destination(s) served;
• Services offered;
• Relevant experience;
• Languages spoken;
• Availability;
• Supporting documents;
• References; and
• Any other information reasonably required to assess the application.

Daittons reserves the right to approve, decline, defer or withdraw any application where necessary to protect visitors, maintain platform quality, comply with legal requirements or safeguard the reputation of the Daittons brand.

Daittons is not obliged to provide reasons for declining an application.

7. Verification and Onboarding

Before a host profile can be published on Daittons, every applicant must successfully complete the Daittons verification and onboarding process.

Verification is intended to promote trust, safety and confidence for visitors using the platform. Verification does not create an employment relationship between the host and Daittons, nor does it guarantee continued approval or future bookings.

Depending on the services offered, Daittons may require one or more of the following:

• Identity verification
• Criminal record checks
• Reference checks
• Suitability assessment
• Verification of legal residency or legal right to provide services
• Contact information verification
• Review of host profile information
• Review of relevant licences, permits or supporting documentation
• Submission of photographs or other supporting material where applicable

Applicants may be required to attend interviews, provide additional documentation or participate in onboarding sessions before approval.

Daittons may request updated verification documents or conduct additional verification at any time while a host remains listed on the platform.

Failure to cooperate with verification requirements may result in an application being declined or an existing profile being suspended or removed.

8. Host Classification

Daittons currently offers the following host classifications.

Standard Host

A verified host approved to market and provide destination support services through the Daittons platform.

Elite Host

A higher-tier verified host who has met additional Daittons requirements and is awarded enhanced platform visibility together with an Elite Host badge.

Elite Host status may take into account factors including:

• Verification status
• Service quality
• Visitor feedback
• Responsiveness
• Professionalism
• Profile completeness
• Platform activity
• Compliance with Daittons standards

Elite Host status is awarded solely at Daittons’ discretion and may be reviewed, suspended or withdrawn at any time.

Daittons may introduce additional host classifications, badges or recognition programmes in the future.

9. Verification Fees, Subscription Plans and Platform Fees

Daittons may charge fees relating to:

• Host verification
• Subscription plans
• Host listings
• Premium visibility
• Platform features
• Promotional services
• Other optional products or services

These fees may include:

• Once-off verification fees
• Monthly subscriptions
• Quarterly subscriptions
• Annual subscriptions
• Promotional pricing
• Launch offers
• Different plans for Standard Hosts and Elite Hosts

Unless expressly stated otherwise, payments made to Daittons relate solely to participation in the platform and associated benefits.

Payment of any fee does not guarantee:

• Approval as a host
• Verification
• Bookings
• Visitor enquiries
• Service Requests
• Daittons Matching opportunities
• Earnings

Fees paid to Daittons are separate from payments received by hosts for services provided to visitors.

10. Services Offered by Hosts

Hosts may only advertise and provide services that:

• Are approved by Daittons;
• Fall within the scope of the platform;
• They are genuinely capable of providing;
• They are legally entitled to provide; and
• Meet Daittons’ quality and safety standards.

Services currently offered on the platform may include:

• Arrival Pick-Up & Transfer
• Daily Transport
• Private Chauffeur Services
• Personal Assistance
• Shopping Assistance
• Meet & Greet & Local Guidance
• Accommodation Support
• Homestay Hosting
• Destination Companion Services
• Language & Communication Support
• Relocation & Settling-In Support
• Business Visitor Support
• Local Verification Services
• Remote Shopping & Sourcing Assistance

Daittons may add, modify or discontinue service categories at any time.

Hosts must not advertise or provide prohibited, illegal or misleading services through the platform.

11. Host Profiles

Hosts are responsible for ensuring that all profile information is accurate, complete and kept up to date.

This includes, where applicable:

• Profile photograph
• Contact details
• Areas covered
• Languages spoken
• Local knowledge
• Relevant experience
• Availability
• Services offered
• Vehicle information
• Supporting documents
• Service showcase content
• Pricing information where displayed

Hosts must not publish false, misleading or exaggerated claims regarding their qualifications, experience, verification status or services.

Daittons may edit, request changes to, temporarily hide or remove profile content that does not comply with platform standards.

12. Service Requests, Direct Enquiries and Daittons Matching

Visitors may contact hosts directly or submit Service Requests through the Daittons platform.

Where a Service Request is posted, suitable hosts may submit applications for the visitor’s consideration.

Visitors remain free to:

• Review host profiles;
• Compare applicants;
• Shortlist preferred hosts;
• Communicate through the platform; and
• Select the host they believe best meets their needs.

Submission of an application by a host does not guarantee selection.

Daittons may also provide a paid matching service known as Daittons Matching, where suitable hosts may be recommended to visitors based on factors including:

• Destination
• Service category
• Availability
• Experience
• Languages spoken
• Local knowledge
• Verification status
• Host classification
• Visitor preferences
• Profile quality
• Responsiveness
• Previous performance
• Complexity and urgency of the request

Participation in Daittons Matching does not guarantee referrals, bookings or income.

Daittons reserves the right to determine which hosts are considered for matching opportunities.

13. Pricing and Payments

Hosts are independent service providers and generally charge visitors directly for the destination support services they provide.

Daittons may publish recommended starting rates or pricing guidance for particular services to promote consistency and transparency across the platform. These guidelines do not prevent hosts and visitors from agreeing on a final price based on factors such as:

• Destination
• Distance to be travelled
• Duration of the service
• Time of day
• Urgency
• Number of visitors
• Complexity of the request
• Additional agreed requirements

Hosts must communicate all pricing clearly before a service begins and must not impose hidden charges or engage in misleading or unfair pricing practices.

Unless expressly stated otherwise, Daittons is not responsible for collecting payment on behalf of hosts.

14. Host Responsibilities

Hosts agree to:

• Act honestly, professionally and respectfully at all times.
• Treat visitors fairly and without discrimination.
• Provide only services they are competent and legally permitted to provide.
• Maintain accurate profile information.
• Respond to enquiries and Service Requests promptly where reasonably possible.
• Honour confirmed bookings unless prevented by circumstances beyond their control.
• Respect visitor privacy and confidentiality.
• Protect the safety and wellbeing of visitors while providing services.
• Comply with all applicable laws and regulations.
• Maintain the standards expected of a Verified Destination Host.

Hosts remain solely responsible for the quality, delivery and outcome of the services they provide.

15. Code of Conduct

Hosts must conduct themselves in a manner that protects visitors, other hosts and the reputation of Daittons.

Hosts must not:

• Provide false or misleading information.
• Misrepresent their verification status or host classification.
• Harass, threaten, intimidate or abuse visitors or other users.
• Engage in unlawful, fraudulent or deceptive conduct.
• Request or accept illegal payments.
• Use the platform to promote prohibited services.
• Misuse Daittons branding or intellectual property.
• Perform services while impaired by alcohol or illegal drugs.
• Engage in behaviour that could reasonably damage the reputation of Daittons.

Repeated or serious breaches may result in suspension or permanent removal from the platform.

For more detail visit Host Code of Conduct 

16. Taxes, Licences and Legal Compliance

Each host is solely responsible for complying with all laws applicable to the services they provide.

This includes responsibility for:

• Taxes
• Business registrations where required
• Professional licences
• Transport permits
• Immigration requirements
• Insurance
• Regulatory compliance
• Any other legal obligations relating to their services.

Listing on Daittons does not imply that Daittons has assumed responsibility for a host’s legal obligations.

17. Complaints and Investigations

Daittons takes complaints seriously.

Where a complaint or trust concern is raised, Daittons may:

• Contact the host.
• Contact the visitor.
• Request explanations or supporting evidence.
• Review communications conducted through the platform.
• Review supporting documents.
• Conduct additional verification where necessary.

Hosts are expected to cooperate fully with any investigation.

Failure to cooperate may itself constitute grounds for disciplinary action.

18. Suspension, Restriction and Removal

Daittons may suspend, restrict, downgrade or permanently remove a host profile where necessary to protect visitors, maintain platform integrity or comply with legal obligations.

Reasons may include, but are not limited to:

• Failed verification.
• False information.
• Criminal or trust concerns.
• Serious complaints.
• Repeated poor conduct.
• Misuse of the platform.
• Misuse of Daittons branding.
• Refusal to cooperate with investigations.
• Breach of these Terms or other Daittons policies.

Where appropriate, Elite Host status may also be withdrawn.

19. Intellectual Property

The Daittons name, logo, branding, platform content, verification badges, Elite Host badges and other intellectual property remain the exclusive property of Daittons (Pty) Ltd.

Hosts may describe themselves as a Verified Destination Host only while their approval remains active and in good standing.

Hosts may not represent themselves as employees, agents or authorised representatives of Daittons unless expressly authorised in writing.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Daittons shall not be liable for losses arising from:

• Lack of bookings.
• Visitor decisions.
• Service disputes.
• Payment disputes between hosts and visitors.
• Cancellations.
• No-shows.
• Loss of income.
• Platform interruptions.
• Changes to platform features.
• Actions or omissions of visitors or hosts.

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

21. Changes to the Platform and These Terms

Daittons may update these Terms, platform features, verification requirements, host classifications, pricing guidance, subscription plans or other policies from time to time.

Updated Terms become effective from the date published on the platform unless otherwise stated.

Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

22. Governing Law

These Host Terms of Service are governed by the laws of the Republic of South Africa.

Where Daittons operates in additional jurisdictions, mandatory local consumer or other applicable laws may also apply where required.

23. Contact Us

If you have questions regarding host applications, verification, subscriptions, complaints or these Terms, please contact Daittons using the email below: 

help@daittons.co.za

Daittons is committed to building a trusted destination support platform that connects visitors with reliable local hosts across Africa and beyond.

By becoming a Verified Destination Host, you agree to uphold the standards, professionalism and integrity expected by Daittons, helping create a safe, trusted and rewarding experience for visitors, hosts and the wider Daittons community.