Host Verification Policy

Effective Date: 27 July 2026

1. Introduction

At Daittons Destination Support, trust is at the heart of everything we do. Our Host Verification Policy explains how Daittons verifies and approves individuals who wish to offer destination support services through the platform.

The purpose of verification is to help create a safer and more reliable environment for visitors while maintaining high standards across the Daittons community.

Hosts listed on Daittons are independent Daittons Partners, not employees of Daittons. Verification confirms that a host has successfully completed Daittons’ approval process but does not create an employment relationship or guarantee bookings or income.

2. Purpose of Verification

The Daittons verification process is designed to:

Confirm a host’s identity.
Verify eligibility to become a Destination Host.
Assess suitability for the services applied for.
Promote visitor confidence.
Improve platform quality and trust.
Reduce fraud and impersonation.
Support a safe marketplace for visitors and hosts.

Verification forms part of Daittons’ commitment to building a trusted destination support platform.

3. Who This Policy Applies To

This policy applies to every person applying to become a Destination Host on Daittons.

It applies across all approved service categories, including:

Arrival Pick-Up & Transfer
Daily Transport
Private Chauffeur Services
Personal Assistance
Shopping Assistance
Meet & Greet & Local Guidance
Accommodation Support
Homestay Hosting
Destination Companion Services
Language & Communication Support
Relocation & Settling-In Support
Business Visitor Support
Local Verification Services
Remote Shopping & Sourcing Assistance

4. Host Eligibility

To qualify for verification, applicants must:

Be at least 21 years of age.
Be legally residing in the country where they intend to provide services.
Have the legal right to provide the services they offer.
Meet Daittons’ suitability requirements.
Successfully complete the verification process.

Foreign nationals may apply provided they can demonstrate an eligible legal immigration status, including where applicable:

Permanent residence;
Valid work permit or work visa;
A qualifying study permit that legally permits the intended services; or
Recognised refugee or asylum documentation granting the legal right to work or provide services.

Applicants who do not satisfy Daittons’ eligibility requirements may not be approved.

5. Verification Checks

Depending on the services offered and the level of trust required, Daittons may conduct one or more of the following checks:

Identity verification
Contact information verification
Proof of residential address
Criminal record checks
Reference checks
Suitability assessment
Verification of legal residency or legal entitlement to provide services
Driver’s licence verification where applicable
Vehicle documentation where applicable
Review of qualifications, licences or certifications where relevant
Review of profile information and supporting documentation

The type and depth of verification may vary depending on the host’s services and destination.

6. Supporting Documents

Applicants may be required to submit one or more supporting documents during verification.

These may include:

Identity document or passport
Proof of address
Recent profile photograph
Driver’s licence
Vehicle registration documents
Vehicle insurance documents
Business registration documents
Professional certificates
Reference letters
Other supporting documents reasonably requested by Daittons

Submission of documents does not guarantee approval.

7. Role-Based Verification

Different destination support services involve different levels of responsibility and visitor interaction. As a result, Daittons may apply different verification requirements depending on the services a host wishes to provide.

Additional verification or suitability assessments may be required for services such as:

Homestay Hosting
Destination Companion Services
Accommodation Support
Local Verification Services
Arrival Pick-Up & Transfer
Daily Transport
Private Chauffeur Services
Business Visitor Support
Any other category that Daittons considers to require enhanced trust or safety measures.

Daittons reserves the right to determine the verification requirements applicable to each service category.

8. Approval and Listing

A host may only be listed on the Daittons platform after successfully completing the verification and approval process.

Approval may be granted for:

Specific service categories;
Particular destinations or areas;
A particular host classification; or
Other conditions determined by Daittons.

Daittons may approve an applicant for some services while declining or restricting others.

Verification and approval remain entirely at the discretion of Daittons.

9. Host Classification

Verified hosts may be approved under one of the following classifications.

Standard Host

A verified host approved to provide destination support services through the Daittons platform.

Elite Host

A higher-tier verified host who has met additional Daittons requirements and has been awarded enhanced platform visibility together with an Elite Host badge.

Elite Host classification may take into account factors including:

Verification status
Service quality
Professionalism
Visitor feedback
Responsiveness
Profile completeness
Platform activity
Compliance with Daittons standards

Elite Host status may be reviewed, suspended or withdrawn at any time.

10. Ongoing Verification

Verification is not necessarily a once-off process.

To help maintain trust on the platform, Daittons may:

Request updated documents;
Conduct additional verification;
Review profile information;
Verify continued eligibility;
Review complaints or trust concerns; and
Carry out further suitability assessments where necessary.

Hosts are expected to cooperate fully with any reasonable verification requests.

11. Host Responsibilities

Hosts are responsible for ensuring that all information submitted to Daittons remains:

Accurate;
Complete;
Current; and
Truthful.

Hosts must promptly notify Daittons of any significant changes relating to:

Identity;
Contact information;
Legal residency or immigration status;
Areas covered;
Services offered;
Vehicle information;
Supporting documents; or
Any matter that could affect their verification status.

Providing false, misleading or incomplete information may result in refusal, suspension or removal from the platform.

12. Limitations of Verification

Verification is intended to strengthen trust and confidence on the platform. However, verification should not be interpreted as a guarantee of:

Future conduct;
Service quality;
Visitor satisfaction;
Ongoing suitability;
Safety in every circumstance; or
Future bookings or income.

Visitors are encouraged to review host profiles, communicate with hosts and exercise their own judgement before engaging any services.

13. Refusal, Suspension and Removal

Daittons may refuse, suspend, restrict, withdraw or remove a host’s verification or listing where necessary to protect visitors, maintain platform integrity or comply with legal obligations.

This may include situations where:

Verification requirements are not met;
False or misleading information is provided;
Required documents are not supplied;
Criminal or trust concerns arise;
Serious complaints are received;
Professional standards are not maintained;
The host no longer meets eligibility requirements;
The host breaches Daittons policies; or
Continued listing is considered inappropriate by Daittons.

Where appropriate, Elite Host status may also be withdrawn.

14. Changes to This Policy

Daittons may update this Host Verification Policy from time to time to reflect changes in legislation, platform operations, verification procedures, host classifications or service categories.

Updated versions of this Policy become effective from the date published on the Daittons platform unless otherwise stated.

Contact Us

If you have questions regarding the Daittons verification process, required documentation, approval requirements or this Policy, please contact Daittons using the email below:

help@daittons.co.za

Verification is one of the ways Daittons promotes trust, professionalism and confidence across its destination support platform.

By completing the verification process and maintaining the standards required of a Verified Destination Host, hosts contribute to a safer, more reliable and rewarding experience for visitors, fellow hosts and the wider Daittons community.